Shipping policy

Shipping Policy

Fast Winter ("we" and "us") is the operator of (https://www.fastwinter.com) ("Website"). 

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

1. Shipping Costs 

We take great pride in providing free shipping to the United States, United Kingdom, France, Germany, Italy and Spain.

1. Returns 

3.1 Return Due To Change Of Mind 

Halloween Masks will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Sale items are not eligible for a return, exchange or credit note unless faulty. If you receive an item that is damaged or faulty, please contact fastwinter12@gmail.com and our Customer Care team will will be happy to assist you in repairing the faulty product.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. 

(Fast Winter) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns 

Fast Winter will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Fast Winter to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of: 

(a) refund to your payment method 

(b) a refund in store credit 

(c) a replacement item sent to you (if stock is available)

1. Delivery Terms 

4.1 Transit Time Domestically 

In general, domestic shipments are in transit for 12 - 25 days

4.2 Transit time Internationally 

Generally, orders shipped from our international vendors are in transit for 15 - 30 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time 

Orders are usually dispatched within 3 - 5 business days of payment of order 

We work with several warehouses and manufacturers, most of which operate on Monday - Friday during standard business hours, except on national holidays at which time they will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address 

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 Items Out Of Stock 

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.6 Delivery Time Exceeded 

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

1. Tracking Notifications 

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

1. Parcels Damaged In Transit 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

1. Duties & Taxes 

7.1 Sales Tax 

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes 

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Halloween Masks encourage you to be aware of these potential costs before placing an order with us. Guessty is in no way liable for any Import duties and taxes that may be applied to orders.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping.

1. Cancellations 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

1. Insurance 

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit 

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit 

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

1. Customer service 

For all customer service enquiries, please email us at fastwinter12@gmail.com.

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